Devon IT HC12 Manual do Utilizador descarregar pdf (Página 27)

ThinManage 3.1 Administration Manual

Shadowing

To help a user with their thin client, you may activate the Shadowing feature from the ThinManage Web Interface.

Shadowing provides an interactive desktop session between the ThinManage administrator and terminal end-user and is

an excellent tool for assisting a user with their device in real-time.

How to Shadow a Terminal

1. From the table of inventoried Terminals, right-click on the terminal you want to shadow, and select VNC Shadow.

2. A new browser window (or tab) will open displaying the user's screen. The cursor control is shared by both the

user and administrator, so you may want to ask the user to release their mouse to avoid conflicting movements

during the shadowing session.

3. When you are finished, click the “Disconnect” button located near the top of the screen to terminate your

shadowing session.

Notes about Shadowing

● Please make sure your local system is using Java Version 6 Update 11 (or higher). To download the latest

version of Java, please visit: http://www.java.com/en/download/

● You may only shadow one terminal at a time. Initiating a new shadowing session will interrupt any active

shadowing sessions you may currently have running.

● Security mechanisms are in place that only permit administrators to shadow thin clients via the ThinManage web

interface. This prevents other users from simply using their own VNC client program to gain access to another

user's terminal.

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Devon IT HC12 Manual do Utilizador Página 27